Opening for Technical Support Voice Process, Jaipur
Ajami infoserv is the world leader in innovative workforce solutions, connecting human potential to the power of Services. Ajami infoserv serves both large and small organizations across all industry sectors through our brands and offerings: Ajami infoserv Solutions, Experis, Manpower, HR and Training.
Technical Support Executive
Job Code: 001
Job Location: Jaipur
Job Description: JOB SUMMARY:
This position requires the candidate to be pro-active, energetic, high on ethics and on-the-toes so as to render HIS/HER services for the tasks effectively.
JOB DESCRIPTION:
• To provide world class service to customers in a customer centric environment.
• Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer tools.
• Assisting customers with inquiries while providing consultative support and recommendations.
• Document in detail all interactions with customers.
• Effectively articulate complex information to a variety of technical and non technical customers.
• Educate customers on products. Help customers to be successful.
• Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services.
• Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and Customer Satisfaction Rating.
This position requires the candidate to be pro-active, energetic, high on ethics and on-the-toes so as to render HIS/HER services for the tasks effectively.
JOB DESCRIPTION:
• To provide world class service to customers in a customer centric environment.
• Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer tools.
• Assisting customers with inquiries while providing consultative support and recommendations.
• Document in detail all interactions with customers.
• Effectively articulate complex information to a variety of technical and non technical customers.
• Educate customers on products. Help customers to be successful.
• Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services.
• Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and Customer Satisfaction Rating.
Functional Area: ITES/BPO/KPO/Customer Service
Functional Role: Customer Care Executive/Customer Service Exec
Candidate Requirement
DESIRED CANDIDATE PROFILE:
• Graduate/ Undergraduate/ Postgraduate. Candidates with 6 months of International BPO Experience would be preferred.
• Excellent command over English (Verbal & Written)
• Good knowledge of computer (typing speed 25 words per minute, accuracy at least 80%).
• Excellent inter personal skills.
• Open to work in Rotational shifts.
• Should not be below 18 years of age..
• Graduate/ Undergraduate/ Postgraduate. Candidates with 6 months of International BPO Experience would be preferred.
• Excellent command over English (Verbal & Written)
• Good knowledge of computer (typing speed 25 words per minute, accuracy at least 80%).
• Excellent inter personal skills.
• Open to work in Rotational shifts.
• Should not be below 18 years of age..
Experience: 0 - 4 years
Qualification: Any 10+2
Compensation Details
Salary: 2.00 Lakh to 3.00 Lakh (Indian Rupees) per annum
Rajamurugan Siva
HSR Layout,
1st Sector
Bengaluru (Bangalore), Karnataka
India 560102
Phone: 9035748543, 08043709033
Fax: 09035748543 Website: http://www.ajamiinfoserv.com
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